Shipping and Processing

Order Processing Time

Orders are generally processed within 24 business hours Monday through Friday.

Delivery Turnaround Time

UNDER USUAL OPERATIONAL CONDITIONS

We understand the importance of receiving baby products in a timely manner. That is why we usually ship out all orders within 24 business hours (EXCEPT FOR INSTANCES WHERE THERE ARE PRODUCT SHORTAGES/DELAYS) as they are received and sometimes within the same business day if they are placed early enough to make sure you receive your order as fast as possible.

- most orders placed after 12PM EST Monday - Friday will ship out the next business day.

- most orders placed after 12AM EST on Friday will ship out on Monday.

SHIPPING BEFORE / DURING / AFTER major holidays will usually take longer due to FEDEX UPS USPS DHL being closed for the holidays.

Average delivery transit time with the included free shipping:

EAST COAST 1-3 business days

MID US 2-3 business days

WEST COAST 3-5 business days

SOUTH US - 3-4 business days

PUERTO RICO / ALASKA - we typically don’t ship to these locations, however it is on case by case bases and additional shipping fees may be needed. Shipping time for these locations is 5-7 business days

- ORDERS CANNOT BE CANCELLED ONCE PLACED

Free Shipping

We offer free shipping on all usual orders of baby formula products, and also on all orders over $50.

Standard Shipping Time

We offer free 1-5 business day shipping, depending on location, to mostly anywhere within US on all orders over $50 and all orders containing baby formula. The exact shipping time will depend on your order and your actual location within the 48 states aside from Puerto Rico and Alaska. Please see the Delivery Turnaround Time section for average transit times. Once an order is shipped, you will receive a shipping confirmation email. Please click “View your order” within the email to track your shipment. After clicking “View your order”, there is an option to also click on the tracking number provided to access the most up-to-date shipping information.

USPS delivery hours of operation: Monday-Saturday. Delivery is by the end of the business day.

FedEx and UPS delivery hours of operation: Monday or Tuesday (depending on the area) through Saturday in most areas. Delivery is by the end of the business day.

Expedited Shipping Time

FedEx Ground and UPS Ground: Operates Monday - Friday. While not a guaranteed express option (REFUNDS FOR SHIPPING ARE NOT PROVIDED IF IT IS DELAYED AS ITS NOT A GUARANTEED OPTION LIKE THE EXPRESS OPTIONS) it will often arrive faster via this option by 1-2 days compared to the free shipping in certain cases.

FedEx 2Day Express and UPS 2Day Express: Operates Monday–Friday.

*Orders placed on Thursday by 12PM EST, can be scheduled for Saturday delivery in many service areas.

*Orders placed on Thursday after 12PM EST will arrive on Tuesday.

*Delivery Exceptions to some rural areas of Alaska and Hawaii is in 3 business days.

FedEx Standard Overnight and UPS NEXT DAY AIR: Operates Monday–Friday. (See Overnight shipping chart for expected delivery time) Saturday delivery is available for an additional charge to certain areas.

FedEx Priority Overnight: Operates Monday–Friday. Saturday delivery is also available for an additional charge to certain areas. (See Overnight shipping chart for expected delivery time)

Overnight Express Shipping Options

Overnight express shipping options are available at checkout for an additional cost and are shipped the same day if the order is placed by 12PM EST Monday-Friday. For overnight delivery on a Saturday - please see below.

When placing an order on Friday for Saturday delivery, you will need to select FedEx Priority Overnight with Special Saturday Delivery option. If you don’t choose the above option, your order will be delivered on the next business day excluding weekends and holidays.

Please see the chart below to understand the delivery timing for orders shipped via FedEx Overnight Express.

Overnight Order Received By	Overnight Order Shipped	Overnight Order Expected Delivery
Sunday	Monday	Tuesday
Monday by 12PM EST	Monday	Tuesday
Tuesday by 12PM EST	Tuesday	Wednesday
Wednesday by 12PM EST	Wednesday	Thursday
Thursday by 12PM EST	Thursday	Friday
Friday by 12PM EST *Priority Overnight with Special Saturday Delivery	Friday	Saturday
Friday by 12PM EST *Priority/Standard Overnight Only	Friday	Monday
Saturday-Sunday	Monday	Tuesday

Same Day Delivery

Same day delivery via Uber or a delivery courier service is available in New York City and surrounding areas – please inquire directly regarding cost and delivery time.

Same Day Pick Up

Same day pick up is available during business hours from our retail locations in New York City and surrounding areas – please inquire directly regarding the nearest location and their hours.

Our Shipping Carriers

Our shipping carriers are USPS, UPS and FedEx. Shipping carriers are selected automatically depending on your location and weight of your package. Delivery times and options are displayed during checkout. If you request a specific shipping carrier of your choice instead of choosing "FREE SHIPPING", you may incur additional fees.